Re:Philips Hue blocks 3rd party lights
by funkyy on Monday December 14, 2015 @09:16PM
(#10735506)
If people blamed Phillips for this, then there is quite easy solution. Allow people to activate the 3rd party access, but do it Android way. Hide the option from plain sight, force users to read quick warning message about 3rd party bulbs can affect or damage system. This way only people that did their homework will be able to reactivate it.
[ Parent
| on HN ]
As relevant today as when it was written: https://blogs.msdn.microsoft.com/oldnewthing/20030728-00/?p=...
People will blindly follow a tutorial online that tells them how to activate this option, and continue to contact Philips for support. I've worked on products that have these unsupported/advanced modes, and customer queries on them are constant and time-consuming, even to simply dismiss (and, of course, those customers then go on to leave bad reviews, et cetera).
The Chromebook method (to disable write protect) requires you to open the device and remove a specific screw, it's beyond just blindly following instructions.