Re:Stages in Pricing Computer Games (2014)
by hrnnnnnn on Tuesday November 03, 2015 @07:44AM
(#10499168)
They completely overhauled their refund policy recently. Now you can get a no-questions-asked refund for any game you've played for less than two hours.
Re:Stages in Pricing Computer Games (2014)
by throwaway7767 on Wednesday November 04, 2015 @04:57AM
(#10505522)
Interesting, thanks, that's good to know. The game in question had about 8 minutes "played", so this would cover that.
Good on them for improving their service.
Re:Stages in Pricing Computer Games (2014)
by UlyssesSKrunk on Tuesday November 03, 2015 @09:39AM
(#10499777)
I take it you haven't been reading much gaming news in the past few months. Steam now has refunds, like, for real. It used to just be a one time thing and they were real hard asses about it, but now they're very willing to give refunds.
Don't trust that you can get a refund on steam. Their policy is you get one refund, and that's it. I have a steam account with hundreds of titles, bought over many years. The amount of money I've spent with them is in the low thousands of dollars. I've once requested a refund, because I disagreed with particularly onerous terms in the ToS for a game (shown after the purchase, during the install). They refunded me, but made it very clear that this was a one-time thing and I would never again be able to have a product refunded, as per their policy.
It kinda put me off them TBH. I mean, of course you have to protect against people gaming the system, but this was clearly not the case here.
Your experience may be different if you're a famous name on reddit/twitch/whatever.