The messages were by dispatchers. I'll give you an example, shortly after the center was no longer allowed to the app, someone called 911 and claimed his car had been shot. A dispatcher put it down as rock hit the car. A higher up told me that had my app been in used the Chief Dispatcher would have been alerted because they all had keywords for shot, shooting, etc. This is the only tool to see all messages for everything at once. I even asked them if they would like to hide messages and they said no.