The software doesn't highlight calls it highlights messages with keywords. This was asked for by a dispatcher who said during emergencies it's hard to spot the important messages. This particular dispatcher's job was to monitor all of the other dispatchers and ensure that calls were prioritized correctly. The software itself did not do the dispatchers job for them. Calls are prioritized before the Chief Dispatcher typically sees them. There are calls the Chief Dispatchers are supposed to know about but are always notified of. This software was a tool to help keep the Chief Dispatchers in the loop. They dictated which keywords they wanted to use.

The meeting was scheduled by the director of IT at the time, a former Amazon VP who left two weeks after this incident, about how to allow me to continue developing apps like this. He was trying to put structure about it. The Captain wanted none of it.