thanks. based on the research i've done of competitive offerings and talking to customers, it's nearly impossible to serve the needs of both markets (BigOrgs and self-employed) while keeping the software simple and enjoyable to use.

> I suspect the competitor is unlikely to care too much about your product - they'll see it as a 'low end' solution that only has the potential to take away customers they don't make much from anyway.

never thought about it this way, but probably true. thanks!