Me: "I'm moving."
Clerk: "Oh, where to? We can set up your service ahead of time so it's ready when you---"
Me: "Ireland."
Clerk (disappointed): "Oh."
The only question I got was: "Is there a roommate or somebody else that could take over the account?"
35 million Americans, ~10%, are of Irish descent. Not knowing would be unusual.
[1] See any survey about Americans and geography ever.
Edit: I wish Washington Post defaulted to https. Kind of off topic but is there a reason to support https but not default to it? Browser compatibility issues? https://www.washingtonpost.com/news/wonkblog/wp/2013/03/17/t...
This can't be done because if you just type "washingtonpost.com" into your browser or some algorithm creates links out of plain text (like in an email)... the default is always http:// The internet expects http://yourdomain.tld to always work.
The main browsers come with a list of known HSTS sites, so you'll never use HTTP to access google.com (etc).
https://en.wikipedia.org/wiki/HTTP_Strict_Transport_Security
I didn't have a zipcode for my new address, I was going to be crashing with a friend for a while, so that wasn't an option. On my third attempt (first, automated system. Second, live attendant, who kicked me out back to the automated relocation system), a lightbulb went off and I skipped the relocation options and told the rep I was just fired, I live paycheck to paycheck, and I had to move back in with my parents to try and scrape by.
He was extremely apologetic, but still "had" to go through the "can we lower you bills? what price would be acceptable for you to continue your service with us?" He had to "check with his supervisor," but the phone call ended after two minutes of holding with a successful cancellation!
...then I moved 2200 miles away to a city with multiple cable providers only to discover, surprise!, TWC still controls the area I live in. :'(
Maybe I was an outlier, but it was really frustrating.
The frustrating and insulting part was that I spent a really long time on hold before I was connected with the rep and every few minutes while I was on hold an automated message played saying something along the lines of "You can pay your bill, start new service, or basically anything except cancel way faster by going online!" It was bad enough without the constant reminders that I was only sitting there on hold because I wanted the one thing AT&T won't let you do online.
Why are commenters here a bit apologetic about lying to customer service reps? The latter have no right to know anything about your life, you want the service cancelled and that's it, any information you may choose to provide is purely so they can service you better.
Tell them you're moving to Andromeda to set up an ice cream shop for all I care, I won't hold it against you.
Me: I'd like to cancel service.
They: why?
Me: I already signed up with Comcast. They're giving me 100Mbps for the price of your 10Mbps.
They: Oh.
<done>
Let's hope I never need a US credit rating for anything.