Re:Amazon Flex
by Obi_Juan_Kenobi on Tuesday September 29, 2015 @06:39PM
(#10300311)
It would be really interesting to see a map of delivery service satisfaction. It clearly varies a great deal.
I'm in a fairly dense urban area, one of the next-day prime locations. Our apartment gets about 4 packages a week I'd say. Probably 90% arrive on time or ahead. I've had a couple where the driver just threw the package up the stairs to the apartment, instead of to the door. Still, considering the sheer number of packages, I've yet to have a misplaced or stolen package.
They do drop off without ringing fairly often. Personally I don't mind, but it seems like that could be standardized.
For example, delivery services routinely leave packages at my garage rather than my front door, because it saves them 15 seconds of walking. This is less convenient for me but more convenient for them.
But that's not all! Once they put a package low to the ground and not out of the way, so that when I went to drive somewhere, I backed over it.
I once saw a delivery guy deliver to a neighbor. He dropped the package at their garage door, knocked on the garage door, and left. I assume they are required to knock but it doesn't say where.
And of course because they never knock or ring my doorbell, the only way I know a package has been delivered is if I sign up for electronic notifications, or I discover it on my way out.
In other instances, I've had packages simply delivered to the wrong house, I guess because numbers are hard. Once I had a package delivered to the wrong city.
Usually it works well enough, but there's plenty of room for improvement for me.