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A comment on AWS US East is experiencing high error rates on several services. Parent comment

Re:AWS US East is experiencing high error rates on several s... by yeukhon on Sunday September 20, 2015 @04:08PM (#10248862)
Nope. I still disagree. No service can guarantee 99.999999% unless you discount software upgrade. You just cannot. If you think those nines include software upgrades, you are probably over optimistic.
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Re:AWS US East is experiencing high error rates on several s... by toomuchtodo on Sunday September 20, 2015 @04:10PM (#10248870)
> No service can guarantee 99.999999%

Don't advertise it if you can't offer it then.

> If you think those nines include software upgrades, you are probably over optimistic.

If you advertise a product with a specific SLA, and you can't meet that SLA, you're a liar. Don't try to blame the victim because of inaccurate/untruthful marketing or engineering.

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Re:AWS US East is experiencing high error rates on several s... by antod on Sunday September 20, 2015 @05:00PM (#10249103)
SLAs are just contractual thresholds for getting some specified redress if not met. They are not promises.

Not meeting a SLA is not lying.

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Re:AWS US East is experiencing high error rates on several s... by toomuchtodo on Sunday September 20, 2015 @05:54PM (#10249317)
I used SLA to communicate an advertised/marketed level of service. In this case, I agree, that SLA is the wrong term as there is no contractual agreement.
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Re:AWS US East is experiencing high error rates on several s... by yeukhon on Sunday September 20, 2015 @04:37PM (#10248993)
Maybe you are the one who needs to understand their SLA and fine print.
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