The main OpenStreetMap.org site is really intended mainly for those contributing to the map. They don't make it clear enough that end users should probably be using one of the many other sites based on their data.

Which is part of the problem. Suppose maps.google.com would only be to report errors and you need to find another site that works.

It's only a problem if you think the OSM project is trying to build a replacement for maps.google.com. Since they're not, it's not a problem. Most users of their free location database are not using it directly on the OSM.org site, but through other apps and services. It is rightly the job of these 3rd parties to deliver excellent user interfaces for the data.

Check out http://maps.me/ It's a really nice mobile app interface that uses OSM data.

Thanks will take a look