How We Support 1,650 Customers with One Representative

Re:How We Support 1,650 Customers with One Representative by anhedonisticguy on Wednesday September 09, 2015 @07:52PM (#10195404)

I think you'd have to include a large majority of IT personnel in this figure, as they are the likely first line of support for many windows installs.

That number is probably much higher than 1 million.

Apples to oranges, of course. The interesting part is that MS scaled their support to include people paid by their customers directly because their software was so business critical.

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Re:How We Support 1,650 Customers with One Representative by odonnellryan on Wednesday September 09, 2015 @11:17PM (#10196000)

Even high-tier MS support isn't great. You may rely on it and `need` the support, but you don't really need it.

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Re:How We Support 1,650 Customers with One Representative by nostalgiac on Thursday September 10, 2015 @12:17AM (#10196121)

What? I'm guessing you've never actually paid for an MS Support Call?

They will work through your issue no matter what until a resolution is reached.

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Re:How We Support 1,650 Customers with One Representative by odonnellryan on Thursday September 10, 2015 @11:02AM (#10198466)

I'm sure I don't have experience with every tier of their support, but I've dealt with both Microsoft Partner support and paid support contracts for both Windows Server and SQL Server.

They will definitely help you, eventually, and the problem will eventually get fixed. However, eventually (in my experience) has been usually several days.

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