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A comment on How We Support 1,650 Customers with One Representative. Parent comment

Re:How We Support 1,650 Customers with One Representative by nostalgiac on Thursday September 10, 2015 @12:17AM (#10196121)
What? I'm guessing you've never actually paid for an MS Support Call?

They will work through your issue no matter what until a resolution is reached.

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Re:How We Support 1,650 Customers with One Representative by odonnellryan on Thursday September 10, 2015 @11:02AM (#10198466)
I'm sure I don't have experience with every tier of their support, but I've dealt with both Microsoft Partner support and paid support contracts for both Windows Server and SQL Server.

They will definitely help you, eventually, and the problem will eventually get fixed. However, eventually (in my experience) has been usually several days.

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