Re:The US digital service
by mdickers47 on Sunday August 23, 2015 @05:48PM
(#10106850)
(Member of USDS) - I'm sorry we gave you a bad experience. It is not something I want to have happen to anyone.
If anyone asking "why is it so bad" actually genuinely wanted an answer, here is part of one: There's some finite amount of process change that we can absorb per unit time. We have tended not to prioritize process improvements that would reduce the risk of an individual getting a bad experience, in favor of ones that will increase the total yield of qualified hires. We know we are paying a price for this, so we keep an eye on places like HN to see how high it is.
If anyone asking "why is it so bad" actually genuinely wanted an answer, here is part of one: There's some finite amount of process change that we can absorb per unit time. We have tended not to prioritize process improvements that would reduce the risk of an individual getting a bad experience, in favor of ones that will increase the total yield of qualified hires. We know we are paying a price for this, so we keep an eye on places like HN to see how high it is.