throwaway343233
throwaway343233 on Hacker News
Customer obsession (ugh) is just not in their DNA. I can tell firsthand they care more about what they want to do than what the customers want.
I don't think the next person is going to be better (because they'll be appointed by the very same board), but Google needs a change at the top.
[1] https://www.globalnerdy.com/wordpress/wp-content/uploads/201...
Amazon's "Customer Obsession" comes at the expense of their employees.
Also the hypocrisy:
> Despite what we’ve accomplished, it’s clear to me that we need a better vision for our employees’ success. ...We are going to be Earth’s Best Employer and Earth’s Safest Place to Work.
Heh this is coming from a company who refused to release the data from their internal survey about WFH and then made the decision to force everyone come back to the office 5 times/week. I am sure that makes Amazon the best and safest place!
You put basically a MVP product out there with abnormal pricing. Your enterprise customers that are drowning in money can start using it and using that money you can grow your org by hiring more engineers. At this point you start working on adding new features and do cost optimization. Since your whole architecture was designed based on "we have to ship this ASAP", you deliver some real nice cost reduction easily. Then you reflect this to your customers and gain goodwill and good PR.