thewanisdown
Hopefully this can help a few of you speed up your build pipelines.
Stick to facts. Clearly state your expectation, and show how they are not meeting that expectation. Then place the ball firmly in their court. The goal is not fixing the issue for them, but getting them to take responsibility for fixing it themselves.
Refrain from creating a "shit sandwich" by putting the critique in the middle of praise. That makes the conversation ineffective. These conversations are never fun, but they are important to have, and you eventually get used to it.
Traditional "feedback" only goes so far. Most customers don't actually know what they want. I spend the most engagement time discovering their process and pain points in order to help them figure that part out. Isolate one (or a few) customers that will regularly participate and provide high-quality feedback and focus your relationship building on them.
The feedback of the masses is more like an (unreliable) compass.
Personally, I would be looking for an exit, either mine or his.
There are very few "rules" in this game, so feel free to manage differently. You have 100+ on your team, so I'm sure your methods worked well for you, as mine have for me.
In all seriousness, I recommend not referring to them as "reports" at all. Call them "My Team", "us", "we". It creates a sense of collective ownership.
When talking up, I use specific names, or "the team" to reference tasks or successes, and "I" when we talk about failures. I own what goes wrong, they own what goes right.
I am sorry to hear you have not enjoyed your time leading a large group. It certainly has its challenges, but I assure you it can be quite fun and rewarding.
Sometimes metaphorically, sometimes literally.
The hardest time in my life was trying to micromanage a large group. Once you let go, and focus on the bigger picture, it's quite fun. Challenging, for sure, but very fun.
In my experience, newsletters don't work well for internal communication. As you said, keeping the content relevant to a wide readership is too difficult. It does, however, work well as a recognition mechanism. A team seeing it's achievements blasted out to the company is very motivating, even if they are the only one's who notice it.
Leadership is a skill like any other. You can't just promote someone into it. They have to be trained for it.
In the grand scheme of things, that degree just opens a few extra doors early in your career. It's still up to you, and your personal drive to succeed, to get anywhere past that.
You have passion, and that is a massive advantage. Stoke the fire.
How to Win Friends and Influence People https://www.amazon.com/How-Win-Friends-Influence-People-eboo...
The Phoenix Project https://www.amazon.com/Phoenix-Project-DevOps-Helping-Busine...
Don't worry about "tech specific". Core leadership principles are universal. The first two books on the list show the principles, and the mindset you should approach them with to be successful.
The 3rd book will help set the tone for leading in a modern tech environment, and what kind of business decisions you should prioritize.
At any given decision point, you need to understand when technical debt is accrued and track it like any other issue. If you don't actively acknowledge technical debt from the onset, you place your business goals at risk.
In general, I see that the most politically charged projects are also accruing the most technical debt. They have high pressure, short time-frames, and scope creep out the wazoo. Those take the most of my time, and are extremely prone to failure unless there's a human shield to keep the heat off.