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We had a scary experience where Airbnb allowed a VERY aggressive host with a documented history of violence to continue. The listing is still active today.
I wrote them a long letter with facts which began:
> I am sending this to make clear in writing that this listing is extremely unsafe for travelers.
> We were harassed, feared for our safety, and left early as a result of drunk management on the property. We filed charges with the Maui Police Department for harassment, and we have since learned that the host John [redacted] is a convicted felon who has had the police out for harassment, disorderly conduct, and resisting arrest before and has been ordered by the courts to "obtain and maintain mental health treatment or services, including anger management treatment or services, [or] domestic violence intervention".
> He has been in and out of court since at least 2004 and was most recently arrested on [redacted] 2014, barely a week before we arrived. I believe that the situation on this property is extremely unsafe and I cannot keep silent in good conscience, even though the host has threatened me and my family.
I detailed the event further for a page or so, and sent Airbnb all the prior police reports. The host was even using a fake wife alias to run the listing.
Airbnb's response was to refund us our money in full, but they never pulled the host, nor did they publish our negative review of the location. The only action seems to be that they required him to use his own profile instead of the fake wife's profile.
So it's much more than just prioritizing hosts over guests financially, Airbnb also prioritizes keeping a profitable host more than keeping guests safe.