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saturn5k

Show HN: Eliminating low-LTV support ticket spam with grounded RAG

https://fireflysupport.io/

Hey guys! So we initially built this for our mobile game dev studio to automate handling of support tickets. But we added a bunch of useful features on top. We quite liked using it and decided to spend the past four months so that anyone can use it. I'm happy to announce that now it's live with a free tier.I want to keep building on top of this and make it as useful as it can be while requiring...

( Read More... | 1 comment | on HN )
For as long as I can remember, my hometown had extreme summers with temperatures climbing as high as 45c. This was in the early 90's. This year is no different. Location: North Macedonia
Re:DeepSeek V4 Flash 0731 on Saturday August 08, 2026 @05:38AM (#49220208)
For the last 3 months I've been using V4 Flash Free with Hermes through Opencode Zen both personally and at my company and I've been having a great experience so far. It's my go-to model for terminal work, managing my entire ubuntu server, Cloudpanel, managing static websites, doing SEO audits, network tests, DNS troubleshooting, e-mail deliverability troubleshooting...

Furthermore, in my company we are using MCPs for Google Ads (it manages our ads), Analytics, Search Console, Zoho CRM, Microsoft Clarity... We use it to crawl specific websites and send daily summaries to our sales team in MS Teams channel. We use it to send daily summaries on marketing statistics and analytics... All with a FREE model. We are rarely hitting any limits so far and in case we need more tokens - we use NOUS or openrouter to pick between Flash or Pro for specific tasks that require more churning.

AMA.

I stopped using Notepad since they introduced tabs.
Re:Skopje’s eccentric post office (2021) on Wednesday February 26, 2025 @05:48PM (#43189170)
The post office building had a fire in 2013: https://sdk.mk/index.php/kultura/izgorenata-kultna-shalter-s...

To this day it's closed and without any signs of life.

I literally just had this discussion with a friend an hour ago. My feed was mostly photography content, motorcycles, tech... and today I was bombarded by the most brutal dying videos and some of them were not even behind a safe screen. I feel awful and sick. This is getting out of control. I've uninstalled the app.
Re:Cheap blood test detects pancreatic cancer before it spreads on Thursday February 13, 2025 @04:13PM (#43041439)
My best friend died of pancreatic cancer at 41. By the time he received the diagnosis, it was too late. The cancer had metastasized so extensively that the surgeons could do nothing when they attempted to operate. What began as mild lower back pain led to a slow and agonizing death in just a few months.
Re:Flappy Bird for Android, only C, under 100KB on Sunday September 22, 2024 @06:55PM (#41620805)
You should check out .kkrieger an fps game in 96kb. A relic from the demoscene.
This is great, definitely going into bookmarks. The website design lacks some refinement, but overall easy to use.
Re:Facebook and Instagram authentication services down on Tuesday March 05, 2024 @10:37AM (#39604758)
Session timed out. I'm in Macedonia. In the quick login menu there was another person with name and profile photo beside my name and profile photo. It seems the girl was from my country, don't know her. I thought I was hacked. This is messed up.

IG is not working as well. Feeds, profiles, messages are all blank.

Re: on Friday March 01, 2024 @06:29PM (#39568103)
I recently got diagnosed with C5-C6 disc herniation. I mean, I knew it was there, but only recently it started showing some more serious symptoms. Constant neck pain, right upper arm pain, burning sensation, numbness, sharp pain in the arm on specific neck movements... I've started taking NSAIDs the past week and today I did the scan...

Share your disc herniation journey.

Re: on Friday March 01, 2024 @05:10PM (#39567378)
C5-C6 disc herniation.

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