sandeep45
Evolving B2B Buyer and Advertising Automation [video]
The Ultimate Cheat Sheet for Collecting User Feedback Part 2
Saas retention Stratgies
User feedback in the context of customer oriented communications
Startup Interview with SaaS CEO about customer onboarding
Check out this interview of startup CEO, Jordan Boesch @7shifts. He talks about customer onboarding, user feedback, and customer retention: http://blog.listenloop.com/customer-onboarding-best-practices-with-jordan-boeschWatch the full video or skim the audio transcription about customer onboarding in this post.Here’s a quick recap: – Jordan took us back several years to explain how he built...
Fresh Ideas on Customer Onboarding
How to Take Your App Beyond the Accelerator
What do you mean by "Backend-as-a-service"? Tell me more.
Also I use FK to monitor our existing features and ask feedback on them. I love that now i don't have to write 4 lines of code to monitor 1 line of code. FeatureKicker's no-change solution to monitor and get feedback on existing features rocks.
I think this seems like an "easy" thing to build in-house, but we believe getting this right will take a ton of time, which companies could put towards doing what they do best.
Here is what we have: 1. The rules engine, to track visitors and fine control who see's feature experiments and how often. 2. An analytics suite, to capture all data and show it in a form which is digestible and allows a PM to take action 3. Making overlays work cross browser and device. 4. Solution which requires absolutely no-code to get feedback on existing features. A gui where PM's can visually find features on their website, tap on them and configure them to ask for feedback.
We have a rules engine, which can be used to really fine tune when and how the feature experiments are shown.
For example, you can setup so 1. feature experiments are only shown to a customer who has logged in at at least X times. 2. You can control so they don't see an experiment after it has been seen once by them. 3. You could say that if they have seen 1 feature experiment, then they shouldn't see another 1 for X days. 4. You could also only show to X percentage of your traffic. 5. And many more rules.
I like the idea of being able to crowd source ideas. It would be a great feature for me to "kick" and see what customers say :)
We think this is because we ask the right person, the right question at the right time. Its the right person, because this person clicked on the feature, its the right question because the question is about the feature they clicked on and not their age, gender etc. and its the right time because they are in the app, just clicked on the feature and at the height of their curiosity when it comes to that feature.
In regards to frustration, we believe this is a valid theoretical concern, but in practicality with our 27 beta customers, we haven't yet had anyone complain.
We think this is because our customers are using this in a "logged-in" product, leveraging our rules engine to control how often the feature experiment is shown and to who.
Ask HN: This is our YC W2014 application. Can you give me feedback?
Hello. My name is Sandeep, and I'm the cofounder of FeatureKicker. As a developer, I have built many features. Many of them were a waste of everyone's time. I built FeatureKicker so we can "make something people want" instead of software that sucks.We're applying to YC W2014, and we'd love your feedback on our application:...
Ask HN: My attempt at empowering companies to make better product decisions
As a developer, I have built many features. I wouldn’t say all, but many of them were a waste of everyones time. These features were usually built because the product group told us to build them. I found product teams make these decisions based upon some customer interviews, email feedbacks, phone complains and mostly their “gut”. And its hurts the most when we would bust our asses building and...
Make Gmail always show your email images
Using Google Voice to Receive and Reply to SMS Messages in Web App
Hi, I have a startup and can not afford my own personal short code. I decided to use my Google Voice Number to receive SMS messages and have my app read them and then respond to them. It seems to work fine, but I am wondering if anyone has any experience doing this? Any possible issues or things or alternatives I should be aware of.