robbeezy

The most effective way to show displeasure with a business is to stop being a customer. Period. You can't blame the CEO here - he's simply trying to stop the bleeding before Hacker News reopens it with a machete.

I've briefly worked for a payment processor - and I'm not overstating here - but this industry doesn't give 1/2 a st about your feelings of them, their customer service, or what you think of their CEOs. They only care about getting as much money as possible. Period.

Peteris, keep posting of your experience and let's see if the CEO follows through. If he doesn't he'll lose twice as much respect and twice as many customers. If he does, then know you got some very expensive customer service, my friend.

Thanks. Rules around each state's sales tax is pretty fluid so trying to get as much information as possible. Appreciate the feedback.