oromissed

Bajaj Finserv is using 442 autonomous voice agents.

According to their investor deck: These agents closed ₹1,980 crore (~$230M) in personal loans in 90 days (18% of call center revenue).

Peak volume is ~650k applications/day. Collections saw a 55% lift with ~90% less human involvement. The system operates across 22 Indian dialects with sub-second latency.

What surprised me isn’t that they’re using voice automation, but the depth of it.

This looks closer to full workflow ownership than IVR or call deflection.

I just got back from trying Rafa. It seems very promising. I was relying on a CustomGPT for getting stock info but for some reason, it wasn't that great. I now rely on my friend's brother. I just copy whatever he does. Maybe I will try doing my analysis with this app for a change