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Following up on this point, we’ve updated our terms of service (in section 10.4) to further confirm that we will not use audio, video, or chat customer content to train our artificial intelligence models without your consent.

You can see that now clearly stated in our blog: https://blog.zoom.us/zooms-term-service-ai/

Thanks very much for your continued interest and feedback.

Our updated blog clarifies our approach: https://blog.zoom.us/zooms-term-service-ai/

Most importantly - we’ve updated our terms of service (in section 10.4) to further confirm that we will not use audio, video, or chat customer content to train our artificial intelligence models without your consent.

This is Michael Adams, Zoom’s CISO. I want to reiterate our thanks for your feedback and emphasize our continuing commitment to protecting our customers’ data as we make exciting improvements to Zoom products.

At Zoom, we do not use customer audio, video, and chat to train our generative AI models without customer consent.

You can learn more about enabling generative AI features, consent, and notice here: https://blog.zoom.us/zooms-term-service-ai/