kkitay
Raising chickens and rendering sprites with React
Flow vs. passion
Urbanized (Gary Hustwit, 2011) highlights the TransMilenio bus system, which serves the city of Bogota. It specifically covers elevating the experience and status of taking the bus by adopting positive aspects of rail systems: covered waiting areas, dedicated transit lanes, more reliable service. Except it's less expensive to implement and more flexible.
TransMilenio bus and station: https://en.wikipedia.org/wiki/File:Av_Am%C3%A9ricas_Transmil...
Wikipedia: https://en.wikipedia.org/wiki/TransMilenio
With so much road already laid, LA is a perfect candidate for a system like this!
This Product Prioritization System Nabbed Pandora 70M Users with 40 Engineers
There's probably a lot more going on re: concentration and the distraction of music, but that's one factor.
Now, I'm not saying that I don't expect companies to be forthright and take ownership of their mistakes, as well as apologize for them, but I can't help but feeling that expecting Dropbox and others to get on their knees and kiss their users' toes when something happens is a little melodramatic. On the one hand, yes, they made a mistake - on the other, we all know that technology is flawed, and these things happen, albeit rarely.
TL;DR: Let's not make a drama out of it.