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joindpp

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Ask HN: Tools to integrate all customer feedback channels

Posted by joindpp on Tuesday February 14, 2023 @10:15AM
from the ask-hn dept.

We're a growing SaaS (hoping to double ARR this year), which means we're no longer in the same room or even the same building or same country.I'm tasked with being the "voice of the customer." We get customer feedback through a ton of channels:- Slack conversations - Our community - Surveys - Sales conversations - Hubspot notes - Zoom recorded calls - Customer success 1:1s - Product research...

( Read More... | 2 comments | 2 points | on HN )
Re:The good delusion: has effective altruism broken bad? on Tuesday November 15, 2022 @11:56PM (#33619059)
This is not really true. Charity Navigator incentivize that charities operate on a shoestring which is not very effective: https://www.ted.com/talks/dan_pallotta_the_way_we_think_abou...
Re:The good delusion: has effective altruism broken bad? on Tuesday November 15, 2022 @11:53PM (#33619024)
In defense of marketing and admin budgets. What would you prefer, a nonprofit where $100 of your donation goes to "providing help" (I don't really know what that means, since money alone can't do anything) or a nonprofit where $30 of your $100 is invested in "marketing and admin" which results in: - the charity has $500 - there are admin humans around to "provide help" (and you're paying them a decent or even above-average salary because you want them to do an amazing job, right?) What if they took $60 out of your $100 and turned it into $5,000 (not unheard of if they invest in digital ads to a warm list, for example)

It's counterproductive to insist that nonprofits operate without operations budgets.