jaredbo
Re:Ask HN: Do you think its fair to charge for fixing bugs?
on Monday June 22, 2015 @04:48PM (#9761101)
I usually use the "car warranty" analogy. That "free" 3 year service plan is not free. It's just built into the price. We're just more transparent, that's all. I like you're "typo" example as well.
The "facts of software development" is really important, especially if the client hasn't got a lot of experience in developing products. I've always found the more experienced a client is, the easier they understand the concept.
Ask HN: Do you think its fair to charge for fixing bugs?
Putting myself in the client's position, why should I have to pay for some stupid mistake the developer made..? Not only do I have to pay for it, I also have to waste my time logging a ticket with a whole lot of detailed information. And THEN, I have to prioritize it over some other functionality that was already planned for the sprint..