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inquisitiverab

inquisitiverab on Hacker News

Re:What pains you about call-in customer service? on Thursday November 02, 2023 @08:37PM (#38122658)
I also wonder if the reason complaints aren't escalated is because supervisors are short-staffed or if it's because the company is worried about losing revenu with escalated complaints.
Re:What pains you about call-in customer service? on Thursday November 02, 2023 @08:36PM (#38122645)
Hm these comments are helpful. Seems like the other comment is suggesting a bot would be too flexible, and you're suggesting the bot would be too rigid. Is that accurate?
Re:What pains you about call-in customer service? on Thursday November 02, 2023 @08:34PM (#38122627)
Good point. But do you think they do this mainly because they're short staffed?
Re:The Perfect Laptop on Wednesday November 01, 2023 @11:53PM (#38108810)
Self-charging is interesting. Seems like it would be difficult, since you would have to have your screen at a very specific angle, given the lid of the laptop has the most non-screen and non-keyboard surface area.

What pains you about call-in customer service?

Posted by inquisitiverab on Wednesday November 01, 2023 @11:46PM
from the self-post dept.

There have been massive strides in NLP, but I feel like I have to decide between sittig on hold for hours with my bank or listening to a robotic voice walking me thorugh a menu.There have been some improvements on both in the past years. The questions is, can we make calling customer service at large companies an enjoyable experience?If you're a company, and want to get involved as we build out...

( Read More... | 8 comments | 2 points | on HN )
Re:What is the biggest problem you have in work on Wednesday May 25, 2022 @08:26PM (#31512727)
Getting users? Or maintaining them (eg. resolving complaints, etc.)?
Re:What is the biggest problem you have in work on Wednesday May 25, 2022 @08:26PM (#31512717)
Any specific area? Is it more an issue of the company not updating to newer releases or is it more a lack of up-to-date software offerings.

Do you have any examples of outdated tools and why they're no longer well-equipped?

Re:What is the biggest problem you have in work on Wednesday May 25, 2022 @08:24PM (#31512703)
Hm, how does this typically manifest itself? Is it in having overly tight budgets or more so in having unrealistic expectations?

I wonder if there's a more seamless way to facilitate vertical communication when the chain of command is long.