hoverbot
Re:
on Wednesday October 01, 2025 @02:17AM (#45434845)
We just built a production grade multilingual RAG system and wrote up the design and what we learned in “Multilingual RAG That Actually Works: A Practical Architecture.”
Many multilingual RAG setups break in familiar ways: embedding spaces that do not line up, chunks cut mid sentence, and translation that mangles names or IDs. We tried a different path. We keep the reasoning in one base language, translate only at the edges, and guard important terms with glossaries.
Four chatbot widget patterns for websites and apps: from bubble to super app
Re:Four chatbot widget patterns for websites and apps: from bubble to ...
on Monday September 01, 2025 @01:38AM (#45089769)
We outlined four common patterns for embedding chatbots, from simple bubbles to multi-tab hubs, and looked at where each approach fits best.
Would love to hear what patterns the HN community has seen work well (or fail) in real-world use.
Make a smart router the center of your chatbot
Re:Make a smart router the center of your chatbot
on Monday August 25, 2025 @12:50AM (#45010322)
Author here. We run chatbots with a smart router: classify noise/PII first, call retrieval+LLM only when needed, and use deterministic flows for actions. This keeps latency and cost down and makes behavior explainable. What would you add or change?
Handling PII in customer-facing AI chatbots: mask before sending to LLM
Re:Handling PII in customer-facing AI chatbots: mask before sending to...
on Monday August 18, 2025 @01:12AM (#44937610)
Author here (HoverBot team). How we keep PII out of LLMs in our chatbots: detect fast -> replace with typed placeholders -> call the model -> unmask on our server. We also cover region pinning and vendor privacy controls. Keen to hear trade-offs, failure modes, and better designs.
Re:I'm betting against AI agents in 2025, despite building them
on Tuesday July 29, 2025 @10:10PM (#44730346)
Great practical takes - agentic chatbots work only with real data and feedback loops. HoverBot is built this way: it automates RAG pipelines, includes confidence thresholds, and supports human-in-loop override. You can run vertical assistants (support, sales, HR) from a single dashboard with real-world reliability.
Re:Customer Service in 2025 Sucks (Cellphones)
on Friday July 25, 2025 @09:35PM (#44690513)
Tough experience, but it doesn’t have to be. With HoverBot, if the bot is unsure, it knows when to back off and bring in a human right away. And with built-in conversation analytics, you can keep fine tuning your flows so things just keep getting better.