guacjack

Totally agree, a few years ago I had a 2015 27inch iMac with AppleCare which ended up getting a smudge under the display. Apple repaired it no problem.

About a year later, the stand became a little loose so over the course of the day it would end up tilting down.

Apple sympathised this was the 2nd time I had to send it in for a repair, they ended replacing with a similar specced iMac from the current year. They also give me the opportunity to upgrade any components I wanted just like if I was buying new. They also give me another 3 years of Apple Care. Ended up upgrading the CPU and GPU for about £300 and getting a brand new 2018 iMac

Obviously this is anecdotal but its things like this which keep me going back to Apple.