gr0wthhack3r
Hey there! Wanted to chime in and let you know that we hear your concerns! I expressed the same sentiment about long surveys to George and Ed when I was considering joining their team. We're committed to making pricing, user onboarding, etc more transparent and easier for our users.
Yes, we do use onboarding survey responses to personalize our program. The programs on the payment page might look the same "regardless of your answers", but behind the scenes, we really are building customized modules based on your responses. For example, if a user mentions in the quiz that they have racing thoughts, we're working to surface relevant content earlier in the program and partnering with our professional sleep psychologists to create more modules that tailor to such needs.
Everyone on our team is constantly learning, and we do appreciate your feedback and patience! To get the app off the ground, we needed to make quick decisions in the beginning and just go with what made sense to us, but as we build out our team and incorporate more of your feedback, we're committed to doing better. I wouldn't work here if I didn't believe this was part of our mission.
To add to George's point, people w/ chronic insomnia (like myself) had gotten this stage of consistent poor sleep after many month or years of negative behavioral/psychological conditioning. To see permanent improvement, it'll also take many months of positive conditioning. And there will be occasional relapses (due to new triggers, etc). And this is the case even if you go through a very good in-person CTB-I program that costs thousands of dollars.
Our pricing model (quarterly, and in the future, monthly) is tailored toward the changing needs of our users. The goal is to equip our patients with an arsenal of tools to manage their sleep problems depending on the root cause, and help them recover from relapses more quickly when they need it, with similar efficacy as seeing an in-person specialist at a fraction of the cost.