With voice AIs getting more capable (e.g. OpenAI's realtime API), it's becoming more and more viable technically to automate customer interviews -- just get a bot to conduct the interviews and give you a recap afterwards.What are your thoughts about this? Personally, I’m skeptical of completely automated interviews (especially in voice), mainly because of the human factor — do people feel...
Hey,I'm building a tool for analyzing customer feedback at scale. https://usepainboard.com/. I think it's a useful tool for product managers especially if you have lots of customer feedback to make sense of. But to be honest, this is just a guess since I'm an engineer, not a product manager myself. So I'd really appreciate some feedback to point me in the right direction!Here's the story of how...
Hi HN, Excited to share with you what we've been building lately! We've observed a pressing issue that businesses regularly grapple with: they’re flooded with customer feedback — reviews, support tickets, etc. — yet the textual, semi-structured nature of this data makes it tough to dissect manually without substantial time investment.While AI has stepped up as a promising solution, the...
Hi HN,Excited to share with you what we've been building lately! We've observed a pressing issue that businesses regularly grapple with: they’re flooded with customer feedback — reviews, support tickets, etc. — yet the textual, semi-structured nature of this data makes it tough to dissect manually without substantial time investment.While AI has stepped up as a promising solution, the...
https://painpoints.netlify.app/
Hi HN!This is a side project that I built when building another app. Initially it was a Python script that splits the input, runs it through GPT and prints out the result. Then I manually organized the lines into something that I could read.Later on, I figured that it might be useful to build a UI around it -- allowing drag&drop and especially seeing the original quotes in the context.The...