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dominiquelevin

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The Future of Customer Success Management Meetup

Posted by dominiquelevin on Friday March 23, 2012 @05:45PM
from the self-post dept.

The Future of Customer Success Management A Look Ahead, by Mikael Blaisdell Who should attend: Customer Success Management professionals, SaaS/Cloud CxO's. Thursday: April 5th 7-8:30 Auditorium; Keynote Systems Inc. 777 Mariners Island Blvd San Mateo, CA Advance Registration Required Here: http://forumsf040512.eventbrite.com/.An ever increasing number of SaaS/Cloud companies are establishing...

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Re:Ask HN: Idea Incubators? Or this: "I need some ideas" on Thursday September 15, 2011 @03:52PM (#3001848)
Haha ... I have the opposite problem: no lack of ideas, but a lack of my ability to execute (on my own). I think it's because I am a customer facing (marketing/bizdev/sales) person at heart though my forte is product (management). Anyway, my ideas all come from customer interaction. And I have heard it from many others: just pick something as long as it gives you an excuse to interact with real customers. This is a bit easier in the enterprise market where you can engage with real customers. Partnering with somebody who has credibility with those guys and can get you meetings also helps.
Re:Ask HN: Getting customer development meetings on Thursday September 15, 2011 @03:48PM (#3001831)
Bring on a co-founder with a big rolodex who likes to talk on the phone

All business employees are redundant.

Posted by dominiquelevin on Wednesday September 07, 2011 @04:09PM
from the self-post dept.

I recently heard from two companies (WhatsApp and Palantir Tech) which believe it is 100% redundant to hire business employees. No sales. No marketing. No business development. No customer support (though that's done by engineers). Just product engineers (and maybe an outside lawyer). A good product sells itself. Do you agree? For what type of companies does this hold true? And for how long?...

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Re:Young programmers should take up enterprise software on Wednesday September 07, 2011 @03:58PM (#2971144)
wccrawford who says that enterprise=big? Yes, that's the old way of doing things but I am with you (and Matt): we need to have small, to the point solutions to solve enterprise problems.

jmgtan rightfully points out that the companies to deliver these innovative small enterprise solutions may be small themselves (so there is no red tape to hinder creativity).

He who succeeds can make a big impact: very many happy enterprise customers (and riches in the process). Question remains: why is this not interesting to many young engineers?