Ask HN: How do you handle "what did user X do yesterday" from customer support?
At my last three Rails jobs, customer support would ping engineering 5 times a day asking what a specific user did. An engineer would stop, grep prod logs, scroll past SQL, write back a one-sentence summary. Twenty minutes round trip each time.I'm curious how other engineering teams handle this. Have you built something internal? Bought a tool? Just absorb the interruption cost and move on? Is...