danaseverson

Thank you for your feedback, I can understand and appreciate your perspective. Truly, it's fair.

To your first point: We built this on top of our app so we could use the data to superimpose conversion metrics. Using a direct URL is much easier to communicate than a subdomain or URL with slug. Your point is noted though. We don't want that to be the initial reaction.

We'll relook at the copy and see if we can minimize anything that's unnecessary. No need to add friction.

We built this tool to be free to use, without any requirement of signing in or submitting your email. We haven't gated the results, only added additional value if interested.

I'm sorry for it leaving you with a bad impression. We are a for-profit business, but that shouldn't minimize the value that the tool delivers — for free.

That's a good point. I was just more curious than anything. Something we're working on now.

Thanks for the feedback. To clarify, do you mean you'd like a way to share your results socially or via email to others?

Just launched a simple tool that helps you understand the worth of your marketing funnel, down to a single site visitor. Would love any comments or feedback.

Full disclosure: we launched on ProductHunt today as well.

Only it's not similar in any way.

You are exactly right. Most criticisms of NPS as a system are based on a single component (overall score) or bad execution.

Founder of StartupsAnonymous here. Was cool to see this come up in my feed. Thanks for sharing with the HN community ... happy to answer any questions.

I agree though, should be nailed down immediately. Plus, I don't think it's ever a good situation when equity is given equally. Just asking for trouble.

It's not my story, just sharing it.

There are also two other statistics mentioned by entirely different sources/studies. Why didn't you call out those as well?

Back up and running.

Lol. Will be back up momentarily.

Really appreciate the pointed feedback. Making adjustments ATM to improve the experience.

There is a clear difference between "just a survey" and an NPS survey. If you don't know the difference, I suggest you do some research.

You're right, feedback isn't exclusive to NPS, but you're missing the point. It's the type of feedback that is the critical difference here.

Yes, you can ask any customer any question and get a response, but does that question/response elicit the same intelligent and predictive value of the NPS questions? Will randomly surveying your customers generate the same response rate as an NPS survey?

NPS is a proven methodology with predictive intelligence and high response rate, what you're suggesting is not. The choice is yours though.

You're correct, the number by itself, doesn't provide a ton of value beyond a measurable KPI. For some companies however, that KPI is one of their core metrics. Some companies even base compensation around the score.

That said, the NPS methodology is much more than the overall score. The real value is in the individual scores, verbatim feedback and its proven ability to tie those results into both growth and churn. All combined (and when done correctly)it can help drive funding, determine PMF, guide your product roadmap, forecast revenue and drive measurable growth (just to name a few benefits).

Breaking it down to just a score is looking at NPS far to simplistically.