dan_sim
Import your contact list, put _each_ conversation and email in your CRM. Before calling a client, take a look at what happened recently. Your clients will be amazed of how much things you remember.
If someone is talking about a future project/dream, add it to your CRM with a low priority (I use % of probability of winning). Add a task (in the CRM) to call about the project in a couple of months.
When a conversation ends with the client saying "I'll get back to you", ask when you should follow up on the project and add a task at this date. When it is time, follow up! Clients don't call back and it's ok because it means they are busy with their business.
A CRM is not a task manager but it's essential to add tasks related to contacting your clients in there.
I use CapsuleCRM. Not because it's the best but because it was the easiest to use at that time. I tried the old version of ZohoCRM and it wasn't that good, but they changed it recently so you should take a look. Try them all, you'll find the one that fits you best.
Web developer : Rails, NodeJS and angular.
Mobile app for Android and iOS with Phonegap : https://github.com/dsimard/grunt-angular-phonegap
Email in profile.
It's from "Savoir Faire Linux", a consultant shop that implements Linux solutions in various enterprises.
Garry Tan, cofounder of posterous, said of it : "Finally, timezones in javascript done right. The world has been made a better place via this fine javascript library."
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I was almost angry when I saw the <AUTOPROMOTION> tag in your post. Why writing it? You have to autopromote your products if you want to sell them. This <AUTOPROMOTION> tag makes me feel like you're not serious about your book.
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Get some good selling skills and human skills. The only reason why that other crappy software that you're competing with sells for millions is because the guy is better than you at selling it.
Maybe you should study and invest in learning how to sell and then give another chance to your software (that should be a good one after 4 years).
Stop developing, start selling.