avr5500
Be the first human to review your own code
Re:Ask HN: What are you working on? (August 2026)
on Monday August 10, 2026 @08:19AM (#49242674)
Working on https://libredesk.io
A free Intercom, Zendesk alternative.
Re:Show HN: Libredesk – self-hosted, single binary Intercom/Zendesk al...
on Tuesday April 21, 2026 @01:35AM (#47844945)
Appreciate it! You're right, the landing page is lagging the product. DM welcome if you want to share a concept, my email's in my profile.
Re:Show HN: Libredesk – self-hosted, single binary Intercom/Zendesk al...
on Monday April 20, 2026 @09:35AM (#47834130)
Not yet, but there's a railway template linked on the landing page if you want a one-click deploy.
Show HN: Libredesk – self-hosted, single binary Intercom/Zendesk alternative
Libredesk is a 100% free and open-source helpdesk, a Zendesk/Intercom alternative. Backend in Go, frontend in Vue + shadcn/ui. Unlike many "open-core" alternatives that lock essential features behind enterprise plans, Libredesk is fully open-source and will always stay that way.Last year I posted v0.1.0 here: https://news.ycombinator.com/item?id=43158166A year later, it's omni-channel....
Show HN: Libredesk – self-hosted, single-binary Intercom/Zendesk alternative
Libredesk is a 100% free and open-source helpdesk, a Zendesk/Intercom alternative. Backend in Go, frontend in Vue + shadcn/ui.Unlike many "open-core" alternatives that lock essential features behind enterprise plans, Libredesk is fully open-source and will always stay that way.Last year I posted v0.1.0 here: https://news.ycombinator.com/item?id=43158166A year later, it's omni-channel. Alongside...
Re:Ask HN: What Are You Working On? (Nov 2025)
on Monday November 10, 2025 @04:53AM (#45874328)
Working on https://libredesk.io/
It's a modern, open source, self-hosted customer support desk.
Re:MAML – a new configuration language (similar to JSON, YAML, and TOML)
on Monday October 13, 2025 @03:52AM (#45565861)
There's also - https://huml.io
Re:The unbearable slowness of AI coding
on Thursday August 21, 2025 @03:09PM (#44976802)
I split large large task in 4-5 small sub tasks, each in new conversation to save tokens and it does a pretty good job.
Re:Show HN: Libredesk – Open-source customer support desk. Single bina...
on Thursday February 27, 2025 @01:52PM (#43197239)
yes, once Libredesk is stable.
Re:Show HN: Libredesk – Open-source customer support desk. Single bina...
on Thursday February 27, 2025 @01:51PM (#43197233)
Thanks,
Yes I will adding an API user support, you will be able to interact with Libredesk with APIs.
Re:Show HN: Libredesk – Open-source customer support desk. Single bina...
on Thursday February 27, 2025 @01:10PM (#43196841)
The Docker file specifies versions: https://github.com/abhinavxd/libredesk/blob/main/docker-comp...
I will include the versions in the installation docs for binary installations. Thanks for the feedback.
Re:Show HN: Libredesk – Open-source customer support desk. Single bina...
on Thursday February 27, 2025 @12:47PM (#43196632)
Hey, thank you for taking time to write such a detailed feedback! Really appreciate this.
The automations are just for that, in automations admin tab you can create rules like email has text `@google.com`, `[email protected]`. If true you can apply certain actions like set SLA, assign to a specific agent, etc.
You're right this SLA system is not flexible enough, I will work on improving this feature.
Regarding the "FRD Overdue" and "RD Overdue" labels, they show when the First Response Deadline or Resolution Deadline for a ticket has passed. Yes adding some hover text makes sense.
Maybe the https://libredesk.io/docs page needs a concepts section.
Again thank you for the feedback.
Re:Show HN: Libredesk – Open-source customer support desk. Single bina...
on Thursday February 27, 2025 @08:51AM (#43194335)
It's up now, yes planning to support multiple languages.
Re:Show HN: Libredesk – Open-source customer support desk. Single bina...
on Thursday February 27, 2025 @07:07AM (#43193594)
Thank you! Adding a todo and a roadmap to v1.
Re:Show HN: Libredesk – Open-source customer support desk. Single bina...
on Thursday February 27, 2025 @07:07AM (#43193590)
Thank you! Adding a roadmap to v1.
Re:Show HN: Libredesk – Open-source customer support desk. Single bina...
on Thursday February 27, 2025 @06:02AM (#43193239)
> A hosted version need not necessarily target maximum money making. You could run it as a nonprofit whose goal is to ensure that the open-source project works well and lives long.
That actually makes sense.
Also will apply to FOSS funds like - https://floss.fund
Re:Show HN: Libredesk – Open-source customer support desk. Single bina...
on Thursday February 27, 2025 @04:18AM (#43192636)
Right now the only way to create a ticket/request is by adding an inbox, and sending an email to your configured email address.
Re:Show HN: Libredesk – Open-source customer support desk. Single bina...
on Thursday February 27, 2025 @03:58AM (#43192540)
No plans, cloud deployment platforms like Railway can take of it
Re:Show HN: Libredesk – Open-source customer support desk. Single bina...
on Thursday February 27, 2025 @03:10AM (#43192319)
Mobile is not the focus, it can be done later as an app or something else.
No plans to monetize; yes, it's a labor of love.
Show HN: Libredesk – Open-source customer support desk. Single binary app
https://github.com/abhinavxd/libredesk
Libredesk is a 100% free and open-source customer support desk, the backend is written in Go and the frontend is written in Vue JS with ShadnCN for UI components.Unlike many "open-core" alternatives that lock essential features behind enterprise plans, Libredesk is fully open-source and plans to always stay this way.I built this because I wanted a truly open and self-hosted alternative to...
Show HN: Libredesk – Open-source customer support desk. Single binary app
https://github.com/abhinavxd/libredesk
Libredesk is a 100% free and open-source customer support desk, the backend is written in Go and the frontend is in Vue JS with ShadnCN for UI components.Unlike many "open-core" alternatives that lock essential features behind enterprise plans, Libredesk is fully open-source and plans to always stay this way.It's in alpha (v0.1.0) right now, but there’s a working demo available. I built this...