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Re:Autonomous AI Agents for Customer Service on Tuesday November 28, 2023 @06:18AM (#38444612)
This is now fixed, thanks for flagging this!
Re:Autonomous AI Agents for Customer Service on Tuesday November 28, 2023 @05:53AM (#38444497)
Hey HN!

We've been working on autonomous AI agents for customer service, which we believe its a great alternative to both traditional as well as RAG chatbots. Here are the key differentiation point:

1. Autonomous Decision-Making: Unlike typical chatbots AI agents can strategize and execute solutions, interacting with tools, APIs, and even incorporating human judgement when necessary.

2. Module Interaction: Besides simple text responses, AI agents can interact with various modules for a comprehensive approach to problem-solving in customer service.

3. Technical Integrations: AI agents can integrate with existing systems, showcasing a high degree of technical adaptability and problem-solving prowess in diverse environments.

We're releasing our first AI agents for shopify tools, so if you have a Shopify store you can test it here: www.algomo.com/ai-agents-shopify or test a real use case here https://www.magistraat.beer/en

Pretty keen to hear your feedback!

For visitors - Show: A) full sources B) which part of each source was used to generate the final response C) which sources were omitted D) full rationale behind all decisions (eg how did the LLM come to answer) E) all queries used to generate the answer

For agents A) Enable saving of valid responses right from the conversations page B) Surface possible conflicting sources (eg pricing in the website being different to that of documentation)

yes of course - the playground is only a demo. Just signup at app.algomo.com
The main difference is that we can combine information from multiple sources (online search, pdfs, notion pages etc).

As far as I know, Fin is only trained on help articles, which of course means that one has to have content already in there.

Show HN: Algomo – Customer Support Powered by LLMs, Web and Neural Search

https://playground.algomo.com/

Hello HN,My team and I have developed a customer service platform, leveraging the capabilities of OpenAI’s GPT 3.5 and 4, Bing’s custom search, and internal document search functionalities.Its key benefit is the ability to summarize and cite the top search results.This AI system makes use of both public and internal search results to provide citations for specific facts. This not only brings...

( Read More... | 7 comments | 4 points | on HN )