SNwaiga

" customers will publicly complain and say they will take Lyft, but privately will vote with their wallet "

Exactly, public opinion doesn't really have any weight anymore.

The article isn't bickering, it's just stating the study's findings. What is wrong with that?

When has that ever been the way in America?

Loool ok, not that for the longest time society has dictated that women shouldn't work outside of the home and should be housewives that depend on their husbands.