Ask HN: A better way to do customer support for small teams?
I'm a non-tech in a small team - handling everything except development (customer support, sales, PR, etc.).When talking to customers (about issues, feature suggestion etc), it's often difficult to respond alone, need to talk with devs. I usually share the issue on Slack, discuss it with devs/PMs, draft a response, get it approved, and then share it on Intercom. This process is tedious and...