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Re:Management's Dirty Little Secret by skmurphy on Wednesday December 16, 2009 @04:34PM (#999786)
Great article, key points:

o In a world of commoditized knowledge, the returns go to the companies who can produce non-standard knowledge.

o Success here is measured by profit per employee, adjusted for capital intensity.

o What matters is its relative "share of customer value" in the final product or solution, and its cost of producing that value.

o The greater your share of differentiation is the greater your bargaining power with business partners is.

o The lower your cost to produce that value is, the bigger your profits are.

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