So basically, you want to (1) pay less for (2) a faster product that is (3) simpler and (4) less buggy, but also (5) implements most features that customers ask for.
Re:GitHub Raises $250M at $2B Valuation
by icehawk219 on Thursday July 30, 2015 @09:01AM
(#9974570)
I've been working on my own at https://getneutrino.com I built it for myself for the exact same reasons and then decided to open it up. It doesn't have e-mail integration or git/GitHub yet but both are being worked on and will probably be rolled out this weekend or next. I'll admit it's still a bit raw as it's still transitioning from "little project I built for myself" to a product.
However, FogBugz has its share of problems, and I'd gladly move to something else, if only there was something better. Must-haves that many companies miss are:
* flawless E-mail integration,
* task numbers,
* API that lets me attach code commit links (linking to GitHub) for reviews.
As to why not FogBugz — a number of reasons and annoyances. It's slow, expensive, too complex in many places, we've encountered a number of bugs over the years, and Fog Creek strongly resists changing FogBugz. Even relatively minor changes (we wanted FogBugz to detect cases based on "#1234" case numbers not a "Case #1234" string, because if you don't write in English, writing "case #1234" is unnatural) are refused.