No we don't report to DnB. We have found that a percentage of invoices get paid from an email reminder, then another percentage from a follow up phone call. So you can get a bunch of invoices paid without having to go through the Debt Collection process.

Good point on differentiating the friendly / firm calls – the difference with firm phone call is the person we use (she's a bit more clinical in her approach) plus it also includes a follow up phone call. I agree adding an example of the phone call would help a great deal in giving you confidence.

Paying for results is something we could explore - maybe no result no pay? Although our value proposition was more about you not having to take the time and pain to make the call yourself.