Re:Ask HN: Do you (freelancers) charge for emails?
by saluki on Wednesday July 29, 2015 @09:54AM
(#9968610)
I would recommend adding this Admin time in to your hourly or project rates. Most clients aren't going to be happy with an added admin/maint. fee. If it's built in to your rate it's easier for everyone to handle and you won't have them questioning your invoice for an extra 3 or 4 hours of time.
Plus if it's built in you'll worry less about tracking time for emails.
Keep it simple, you need email to stay in contact with clients/getting new work so just check it a few times per day especially if feel it's becoming a problem. Responding fast takes a little time, but will keep your clients happy. Another great option is to hire a VA to review your emails, respond when they can and forward you the important ones. Maybe setup a mail@ or support@ or project@ email for clients to use instead of your specific work email.
Plus if it's built in you'll worry less about tracking time for emails.
Keep it simple, you need email to stay in contact with clients/getting new work so just check it a few times per day especially if feel it's becoming a problem. Responding fast takes a little time, but will keep your clients happy. Another great option is to hire a VA to review your emails, respond when they can and forward you the important ones. Maybe setup a mail@ or support@ or project@ email for clients to use instead of your specific work email.