True. I suppose the main point is that with a billion users, even some "small fraction" of users having problems, is going to translate to a lot of people having problems.

Honestly, if Google took support even half-seriously (or: they considered eg: users of gmail their customers, rather than just their advertisers) -- these kind of issues wouldn't be so bad.

I do think it's just a question of time before Google relegates itself to irrelevance through a strictly inferior product though.