Which Metrics Equal Happy Users?
http://www.slicedbreaddesign.com/blog/index.php/2009/12/which-metrics-equal-happy-users/
A discussion of what metrics mean in regard to the happiness of your user base.http://www.slicedbreaddesign.com/blog/index.php/2009/12/which-metrics-equal-happy-users/
A discussion of what metrics mean in regard to the happiness of your user base.
Ask them.
>You know, without talking to every single one of them?
It never fails to amaze me how people actively avoid getting their answer from the source than can provide it.