I did a presentation a few months ago on Microsoft's DRM technology in Vista:
http://www.cse.ohio-state.edu/~mintern/601/presentation.pdf
It was when I first read about that and researched it that I realized just how bad it was. It's like the customer isn't even #2 or 3 anymore. It goes something like:
1. Money
2. Killing competition (including open source)
3. Hollywood
4. Locking out hobbyists and increasing licensing restrictions
...I'm sure I'm missing some...
n. Serving the customer
The people now afraid of MSFT are not their competitors but instead their customers.