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Re:Apple Fails at Customer Service by dareiff on Monday December 07, 2009 @12:30AM (#980773)
I see the point about having an enterprise level of support.

I also see two edge cases.

I've had an LCD screen replaced (fo' free) 2 years outside the warranty period —

My first Mac, so it made an impression.

So all you had to do was wait for a postage-paid box and send it back?

As an aside, Apple's Bluetooth mice have always seemed terrible, IMHO.

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