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A comment on Stripe Is the New PayPal. Parent comment

Re:Stripe Is the New PayPal by pbiggar on Thursday June 18, 2015 @04:09PM (#9741310)
Agreed. CircleCI has had one chargeback ever. It was $19 and by a long-term customer who didn't do a chargeback for any other month. We assumed it was an accident, but didn't contest it (not worth it).
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Re:Stripe Is the New PayPal by dennisgorelik on Friday June 19, 2015 @04:39AM (#9743622)
Why not ask your customer why they did the chargeback?

It could help identify some hidden problem and as a bonus make them cancel that chargeback.

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Re:Stripe Is the New PayPal by pbiggar on Friday June 19, 2015 @05:22AM (#9743732)
I think it looked like an accounting department had made the chargeback, which implied an accident. It could have been a hidden problem but it didn't strike us as the highest priority one (we've plenty of problems people are telling us about that go higher in the queue :))
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