I wasn't in the IRC room, but I'll go take a look at what happened there -- thanks for the heads up.
Re:Stripe Is the New PayPal
by akshatpradhan on Thursday June 18, 2015 @01:45PM
(#9740382)
I'm not trying to be negative, but the stripe channel is very active. Why aren't you assigning someone to give 100% attention to this concentrated collection of YOUR users?
Oh, we do -- we've hired a few people to help users in #stripe on a full-time basis.
Re:Stripe Is the New PayPal
by akshatpradhan on Thursday June 18, 2015 @03:54PM
(#9741209)
Again, not to be negative, but a complaint about Stripe with 500 up votes and hitting the front page, after having full-time employees in the Stripe channel?
Something is not going well with the CX (Customer Experience) if we're seeing this many complaints in the comments section.
I don't believe this person posted in the IRC channel.
> I don't know if this is a clever PR strategy to contain and direct fallout to a private medium
Well to be fair, they pretty much have to go to a private medium to talk to their customers, especially in a financial setting.
I think and hope it was the latter, but the frequency with which this seems to be happening starts to suggest it may also be a little bit of the former. E.g., just in this very comment thread there's a handful of people claiming you never responded to emails even after explicitly asking them to email you.