I'm curious how you phoned them up, as they're quite adamant and public about not offering any sort of phone based point of contact.[1]
[1] https://support.stripe.com/questions/do-you-have-a-phone-num...
[1] https://support.stripe.com/questions/do-you-have-a-phone-num...
Everyone here should know better than this. When I had a problem, I phoned up Stripe and sorted it in minutes. I didn't post on the internet when my business was suffering.