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Re:Fancy Support: Customer messaging, event tracking and das... by fHbjKlf6 on Wednesday June 17, 2015 @07:47AM (#9731141)
Would be helpful to know which products you see this replacing (as you mention in your copy that you see it replacing several products costing over $200 combined).
Re:Fancy Support: Customer messaging, event tracking and das... by fancysupport on Wednesday June 17, 2015 @08:41AM (#9731368)
When I started this product one of the main driving forces was that using Intercom in my side projects that weren't generating much money became too costly. I was using Mixpanel at the time also to see what events a customer performed to get some idea of what they were doing before asking for help. Also I had dashboards on Ducksboard. These are the products I wanted to replace for my own services, taking only the base features that I needed and integrating them together.

I figured it would probably make a useful service for others around the world who wanted to add some support to their apps but don't have the money in the first months while they grow.

Re:Fancy Support: Customer messaging, event tracking and das... by fancysupport on Wednesday June 17, 2015 @06:33AM (#9730926)
We get a lot of value from the submissions and comments here so we are looking for feedback and any general thoughts HN might have on our product.