I ran into a login error on Transunion, and the password recovery wizard wouldn’t accept my info. When I called, TU reported that my account had also been taken over by a Yahoo! email address that wasn’t my own. Unlike Equifax, however, this time I was able to get the email address.

When I asked Transunion if they could investigate this and/or coordinate with Equifax, they said they don’t have any ability to investigate fraud like this. I found this ironic given that they are supposedly in the business of protecting consumers from fraud. Instead, they recommended I try to contact the police but acknowledged it would be difficult to catch the person.

Any recommendations for how to catch this person?