I pay for HBO and a few times I've still had to pirate Game of Thrones because their delivery is so poor. For a while it was impossible to watch on HBO Go when it aired because they were somehow unaware that their popular program would draw a lot of viewers to the site and it would crash. Now that doesn't happen, but instead I get poor quality video that pauses and stutters with annoying grey bars on either side of the screen that pop in and out and distort the video. This past Sunday I was fed up enough after 15 minutes that I just decided to wait an hour and download it in HD.

The terms aren't the only things that have to be reasonable, the quality of service must be as well.